Last updated November 15, 2023
Thank you for visiting www.afurnitek.com owned and operated by AntSpace Co., Ltd. We hope you love Afurnitek products and want you to be fully satisfied with every piece you purchase. At Afurnitek, we take pride of our products. It is our goal to deliver your purchase to you in the quickest and most efficient way possible, to ensure your experience is enjoyable and seamless from the moment you place your order until it arrives in your home.
1. Lead Time
Each piece from afurnitek.com is made with care and precision and ships directly to you from the manufactuer. You can check the item's expected delivery date on each product page. Some modifications or customize requirements will typically add 1-2 weeks in production time (This depends on the situation. You can contact customer service to discuss the delivery time). Our furniture piece normally take 7-15 days to manufacture (besides stock products). After you place your order, you'll receive an email with an estimated ship date. Shipping delays are subject to carrier lead times outside our control. If for some reason an issue arises that will cause a longer lead time, we will be sure to inform to you right away. If you have a specific time plan, please email at matthew.z@afurnitek.com to make sure we can meet your expected date.
2. Ship Date and Track Orders
After you place your order, you will receive an email with an estimated shipping date. In general, if you have special time requirements, please contact us to ensure that we can accommodate your request. Please note that the shipping date is the date from our warehouse when it is made and shipped to the carrier company.
Once your order is placed, your order will be put into our order and shipping list. We will provide tracking number once the orders shipped. Updates will be provided via email or online logistic checking.
Please rest assured that our customer service will also proactively provide logistics tracking services: As soon as your order is scheduled for shipment, our Afurnitek team will send you the shipping carrier's tracking details for your reference. Once your shipment arrives in your local region, the last-mile carrier will contact you to schedule the day and time of delivery. You can reach out to the delivery company directly, or you can email Afurnitek at matthew.z@afurnitek.com. Please allow 24 hours for our team to reply.
3. Shipping Method and Market
Our customers can contact customer service to choose the delivery channels they want, different transportation methods result in different costs, we are gladly to provide freight estimates:
International express channels: UPS, TNT, FedEx, DHL, Express dedicated channels in some countries
Shanghai special line: Sea + Express shipping
At present, our main market areas are the United States, Canada (some North American countries), some European countries and regions. Afurnitek, however, cooperates with major logistics providers and provides global freight transport (except for some countries and regions with transport restrictions, if necessary, we need the assistance of the customer to inform the required customs clearance information so that we can provide customs clearance documents) Orders beyond main market areas, shipping clearance and other expenses can lead to higher costs, we will coordinate with our customers.
4. International Shipping
Due to the special nature of furniture, the price of the products on the website are EXW term, do not include shipping costs.
We can offer international shipping on all items to most of countries across the globe. We have cooperation with various cargo companies or agents: DDP sea shipping, air shipping, express shipping, etc. Before placing an order you can consult customer service online or by mail about shipping cost, please provide as much complete shipping address information as possible, we will provide the best logistics cost program to you!
Note: Once you place your order, a Afurnitek logistics expert will be in touch with your international shipping cost asap, International orders will not be considered complete and will not be charged until you approve the international shipping costs.
5. Multiple Orders
If you have more than one item in the same order, we will ship with the latest delivery time by default. If you would like us to ship the goods separately according to their respective delivery times, please let us know at the time of purchase. We can arrange to ship your order separately.
Due to the particularity of furniture products, the freight of our products is charged separately. If you have multiple orders that need to be shipped at the same time, our order operator will check and provide a more economical shipping method. If necessary, (because some furniture products have a lot of empty space, some items can be packed together to reduce volume and cost), the savings can be returned or used as a discount for the next order.
6. Measuring in Advance
Our product and box size are listed on each product page. To avoid unnecessary shipping trouble, we are strongly suggest measuring your space ahead of time to see if a product is the right fit and can be easily moved into the intended room. Generally speaking, the door width should be greater than the box’s height. Some other factors to keep in mind are: Obstructions behind the door, Tight corners, Hallways or internal doors, Stairways (including the length), Elevator measurements etc.
7. Inspect Your Orders
Please carefully check out your orders once it arrived. In-transit Inspecting your furniture and promptly reporting it to our team and allows us to follow up with our shipping partners and fix any issues. Please follow the instructions below to submit record of damage within 24 hours of delivery. Note that Afurnitek can not be held responsible for any shipping damage that is not notated at the time of delivery.
We promise that we will pack and check the order carefully before delivery, however, during the shipping, some furniture accessories may be lost or missing, which we can't controls. Do not worry, timely contact our team, we will resend the accessories after verification.
8. Orders Cancellations
If you'd like to cancel your order, please login in to your account page and click the ‘Cancel Order’ button beside the associated purchase. You will receive a confirmation email shortly after. If your order hasn't shipped and customize orders hasn't produced yet, we'll agree a full refund. If it has shipped, we won't accept refund, for refund process, we will apply to ship the item back to us and then issues refund, in the mean while, we won't refund shipping fees. Please refer to our Return and Exchange Policy for more details.
9. Out of Stock
If an item is out of stock, you can sign up your account on afurnitek.com, and add it to your wishlist, you will get notice when it becomes available again. once an item has expected replenishment time, which can provide estimated delivery information. We also provide Pre Order service for our customer.
10. Have a question? Need Help?
All our products are fully packaged for safe transit and will be handled by professional third-party delivery carriers. We work with multiple specialist delivery partners to ensure your order reaches you safely and on time. This may result in your order having multiple shipments from separate delivery partners.
Due to the uncontrollability of transportation, To be honest, we are unable to guarantee that every order is problem-free, but what we can do is: careful packaging and reinforcement before delivery, timely follow up the logistics situation during delivery, and timely check by the customer after the arrival of the goods, so as to avoid possible problems in shipping and delivery to the greatest extent. our goal is to ensure your experience is enjoyable and seamless from the moment you place your order until it arrives in your home.
If you have more questions about shipping and delivery, please contact us at matthew.z@afurnitek.com.