Last updated November 15, 2023
Thank you for visiting www.afurnitek.com owned and operated by AntSpace Co., Ltd. We hope you love your Afurnitek products and want you to be fully satisfied with every piece you purchase. If you are not satisfied, you may return or exchange the item(s) subject to the policies as below (Delivery fees are non-refundable with the exception of manufacturer defect or transit damage).
NOTE: This policy applies to products purchased at afurnitek.com covered by the Afurnitek Return and Exchange Policy.
1. 30-Day Satisfaction Guarantee
We believe your home and space should feel perfect, so we offer a 30-day return and exchange policy on all our orders. If you feel your item(s) isn't quite right, we’re here to help. You can initiate a return or exchange up to 30 days from the date of delivery. Let us know within 30 days after you receive your order by email, we'll then coordinate a pick up, ship the product back and, once it's received by us in good condition, issue you a refund minus the original shipping cost you paid on the order. If the reason for the return can be addressed via an alternate solution, we may offer a more eco-friendly solution, but if you're still not satisfied, we'll happy to process the return for a refund.
Please note: For any exchange, return or service claim, proof of purchase or online order number/link in the form of your original receipt will be required.
2. Exchange Item(s)
We treat exchanges the same as returns. If you want to exchange your items for something else, please initiate the request via email at mattew.z@afurnitek.com.
Please note: All exchanges must be made with the original packaging. If you don't have the original packaging on hand, there is an additional $50 repackaging fee per item. We're unable to offer free exchanges outside our standard service area, but please get in touch with us and we’ll be happy to provide a shipping estimate.
3. Warranty
In the unlikely event your Item(s) arrives to you in less than perfect condition, please get in touch. To help us assess the issue, please send photographs of the product taken from various angles and distances. If possible, include photos of the box the product arrived in, as it may have been damaged during transport. If the issue can’t be documented with photos, short videos are also welcome. Our warranty covers faults in materials and workmanship. We understand that accidents happen, and while instances of damage in the home are not covered under our warranty, we’re always happy to provide cleaning, care, and repair advice when possible. Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the warranty.
4. In Case of Damage
It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. If not reported within 14 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction.
We stand behind our products, and should you experience anything that might be regarded as damage or manufacturing defects, we’ll make it right. Please contact us at matthew.z@hineighbor.com with photos and a description of the problem and we’ll work to get it resolved as quickly as possible.
5. My Orders' Size Can't Delivered, Because it Won't Fit Through My Door
Due to the particularity of furniture products, Please measure and make sure your item will fit into your room and space ahead of time. We recommend using tape to mark out your space for length, width, and height before placing your order. You can also consult our customer service to get advices. It can be a little tricky for large pieces and awkward corners, but it's always worth it to plan ahead. If you're unsure about the piece fitting through a doorway or stairwell, you can email or talk with our customer service and we'll assist you take measurements. We charge a 30% restocking fee to exchange or return any item that is unable to be delivered due to sizing/fit issues.
6. Delivery Fees
Delivery fees are not refundable on any order that has shipped and is then cancelled or returned.
7. Custom Orders
Due to the particularity of furniture products, We don't accept returns for any custom orders offered on our site, as well as length changes, cushion number, and leg height. We are unable to accept returns beyond these modifications or for orders with customer's own material (C.O.M.) after 10 days from your order date.
8. How Long will it take to Receive a Refund Once Return an Item?
Every return and exchanged details settled down, our team work will received and inspect the returned item(s) that in good condition. Refunds will typically be generated back to the original form of payment within 2-5 business days, however, exact processing times may vary for each financial institution.
9. Have a question? Need Help?
About Afurnitek, we are committed to designing beautiful modern furniture that provide a variety of decor styles and tastes using the highest-quality materials and fabrics to satisfied our valued customers. Let us know if we can help you find what you're looking for, or if you have any questions about color, styling, or decor.
However, there is no perfect thing in the world, we believe that every customer has its own considerations, if you have any questions or need help, please send an email at matthew.z@afurnitek.com to feel free to contact our service team, we will contact you in the first time to get communication.